FAQ

Is it safe to use your website for online booking?

Yes. The Admit One Web Booking Engine that we use utilises 512-bit encrypted SSL (secure socket layer) technology, which is standard for all online Credit Card transactions. Integral, who process our transactions use various physical and electronic security measures to protect your personal information.

Is my personal information kept private and secure?

Yes, Movies@ Ltd. is very respectful about the privacy concerns of all our customers. All the personal information you enter when registering / booking with us is kept on our secure servers and is not supplied or sold to any third party. However we sometimes need to use e-mail addresses / mobile phone numbers and other personally identifiable information to contact customers when we may be required to do so, e.g. Credit Card Fraud or Garda Investigations.

Can I request a ticket cancellation by e-mail?

No. Unfortunately we cannot cancel bookings by e-mail. If you think you may have made a mistake with your booking or need to cancel your tickets for whatever reason then please call us on: 01-2916802 (Dundrum) or 01-870 3600 (Swords) until 7.30pm. Alternatively you can come to the box office and we will refund your tickets in person. Refunds will only be allowed up to 2 hours before show start.

Why is there a booking fee?

The non-refundable booking fee for Internet and Telephone bookings is applied because we offer the facility to pre-book and guarantee your tickets, this is a service warranting an additional fee. This is standard in the leisure / entertainment industry, e.g. when you book concert or theatre tickets you are charged a booking fee. The fee is detailed when the booking is requested and while you still have the opportunity to cancel your transaction.

What does the film certificate mean?

G (General) the film should be suitable for children of school going age. PG (Parental Guidance) the film may be watched by unaccompanied children of any age. 12A – No one under the age of 12 may see the film unless they are accompanied by a guardian aged 18 and over. 15A – No one under the age of 15 may see the film unless they are accompanied by a guardian aged 18 and over. 16 - Films classified in this category are considered to be suitable for persons of 16 or over. Children under this age cannot be admitted to cinema, regardless of whether there is a parent or guardian present. 18 - No one under the age of 18 may see an 18 film in the cinema. For more detailed information on film classification please visit the IFCO website; www.ifco.ie.

What different types of tickets do you offer?

Please click here for more information.

Do I require ID to purchase a cinema ticket?

In some cases, yes. ID may be required for 12A, 15A, 16 & 18 certificate films. A valid Third Level Student ID is required when purchasing student tickets. In the event of a dispute, the cinema manager’s decision is final.

How long before my movie do I need to give notice if I wish to cancel my tickets?

Due to the nature of our business we can only offer ticket cancellations / refunds up to 2 hours before a show. No correspondence will be entered into as this is standard for all cinemas.

What is "The Mezz" that I keep hearing about?

The Mezz is a luxurious seating area at the back of our largest screen; Screen 1. click here for more details.

How do I know what films are showing in The Mezz and how do I book it?

Please check our Now Showing page regularly to see what films are playing in The Mezz. Films showing in The Mezz are donated with the The Mezz logo beside their showing time.

How do I know if my booking is confirmed?

At the end of your booking you will be given a unique reference number. Please keep a note of this number, as you will need to bring it along with your card when you collect your tickets at the cinema. You will also receive an email to confirm your booking.

Does the cardholder need to be present when I'm collecting my tickets?

Yes. For your protection against fraud we strongly request that the cardholder is present to collect tickets. If the cardholder cannot be present on the day, they can collect the tickets anytime between making the booking and the day of the screening during normal box office hours

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Where can I collect my tickets from?

You can collect your tickets from the cinema Box Office or from the Automatic Ticket Machines just to the left of the Box Office. You must have your Credit Card present. Tickets can also be collected at any Retail till within the cinema; this is especially useful during busy periods if you find the queue to be too long at box office or the ATM's. If your booking contains a Student ticket, you will only be able to collect your tickets from the box office, as you will need to show your student ID.

I'm only 15, why do I have to pay an adult price?

Customers who are aged 15 and over are classified as adults for the purposes of the mandatory conditions on the exhibition of films relating to the protection of children from harm as contained in the Licensing Act 2003.

Can I bring a baby into a film? Do I have to pay for them?

We try to accommodate babies in all our cinemas as best we can, age restrictions apply - babies will only be admitted into G, PG and 12A certificates. We ask that you respect other customer's enjoyment of the film and if your baby becomes distressed we ask that you leave the auditorium or we may have to ask you to leave. For a baby in your arms there is no charge, however if your child needs to take up a seat then you will be asked to pay a child's price. Don't forget that we also have our Reel Parents shows every Tuesday morning which are specially for parents and babies. click here for more.

How can I find out what a film is about?

Just check out our Now Showing page and click on the relevant movie. If you require further information on a specific movie you can look at the Internet Movie Database website for details.

Can I buy a Monthly / Annual Pass?

Unfortunately we do not currently offer Monthly or Annual Passes to our regular customers but we do offer these types of deals to corporate clients, schools, etc. on a discount rate. Please call us on 01-291 6802 (Dundrum) or 01-870 3600 (Swords) for more details.

I'm trying to book a ticket but there are no shows on the date that I chose, why is this?

The cinema week runs from Friday to Thursday. Weekly film times are usually agreed with the film distributors on Monday but sometimes we may have to wait longer for small details to be agreed. The schedule is then programmed and is available to book on Wednesday mornings. In some cases, such as major blockbuster releases, bookings are available earlier and these will be posted on the website.

Is your seating allocated?

All of our tickets will have an allocated seat as a precaution & during quiet times you will be able to choose your own seats as you enter the auditorium. We do advise that you arrive at least 30 minutes early during peak time periods.

Do you sell gift vouchers?

We sell gift vouchers in €1, €5 & €10 denominations at the box office and retail area. We also offer gift vouchers in larger denominations for special circumstances. Vouchers can be bought at any till and can be used to purchase Tickets or Food items.

Do you have any facilities for the hard of hearing?

Each of our auditoriums has a LOOP system fitted which requires you to change the channel of your hearing aid to hear the movie; if you require any assistance please do not hesitate to contact us and we will be happy to help.

Do you show subtitled or audio described movies?

Currently we do not show subtitled movies unless it is a foreign film with subtitles attached, nor do we show audio described movies. Please visit www.yourlocalcinema.com for details on these films in your local area.

Are all your screens wheelchair accessible?

Yes. All our cinemas are wheelchair accessible, as well as The Mezz. If you require further information please contact us on 01-291 6802 (Dundrum) or 01-870 3600 (Swords).

Do you cater for / organize kids parties?

We do not offer organized parties in Movies @ Dundrum, however we do offer discounts on large groups. Movies @ Swords organise parties and can be contacted here

What about screen hire?

We offer tailor made screen hire and events for corporate clients, businesses, large groups.Please contact us on; 01-291 6802 (Dundrum) or 01-087 3600 (Swords) or info@movies-at.ie for more details.

What does FLS mean?

There will always be a selection of films that are restricted FLS (Free List Suspended), this means that distributors restrict the use of Complimentary Vouchers or Free Passes in the first 2-3 weeks of the release of a specific film - this is why it is referred to as 'Free List Suspended'. We cannot allow people to use complimentary passes during this period no matter what terms the complimentary was received on. If you need to know which films a currently FLS please call us on 01-291 6802 (Dundrum) or 01-870 3600 (Swords).

Do you supply free tickets to charities / fundraising events?

Please put requests of this kind in writing on official letter header paper for the charity or organisation and send it to our address. Alternatively you can email your requests to info@movies-at.ie

Who can I contact about advertising within your cinema?

For on-screen / one sheet advertising advertising please contact Carlton Screen on; 01-631 0100. For plasma screen advertising please contact Setanta Screen on; 01-474 8000 For other in-house advertising or promotional opportunities please contact us at marketing@movies-at.ie .

Are you an Irish company?

Yes. Movies@ Ltd. is a completely Irish owned business and is a joint venture between the O' Gorman & Spurling families who own a number of other cinemas between them.

Do you offer work experience?

No. Unfortunately we cannot offer work experience. All of our staff must undergo a training programme which must be completed before they are authorised to work in the cinema. Due to this, work experience is not something we can offer.

Do you have information on employment opportunities.

Yes, we are always looking to add quality and experience to our team! To find out more about the vacancies that are currently available and to apply then please visit our jobs page.

If I collect my pre-booked tickets can I still get them refunded if I give enough notice?

Yes. As long as collected tickets are presented in person, and within the correct time restrictions for refunds, we can refund them for you. We will not refund collected tickets over the phone or by email.

What is the Kids Club and do I need to be a member?

Kids Club showings a family movies that are shown for a reduced rate at the weekends and holiday periods and you do not need to be a member ...don't forget to bring the kids with you though! click here for more info.

Do you show Independent / Bollywood / Classic Movies?

Not at the moment. All these movies are particularly hard to get hold of due to the limited number of prints that come into Ireland and these usually go to specialist exhibitors as a priority (such as the IFI). We may show special screenings from time to time and they will be posted on the website if this occurs.

Why do you need to take my phone number when I pay with my credit card at the box office or retail tills?

At the moment our Point Of Sale software is not compatible with "Chip n' Pin". So to comply with Credit Card Fraud Protection Laws we are required to take a phone number as a contact when a purchase is made.

What is a CVV / CVV-2 Code that I am being asked for?

The CARD VERIFICATION VALUE CODE (CVV) is a 3 Digit code on the back of your credit card that is used for authorisation purposes. Click here for the full definition.

Do you show films in Digital format?

Yes. Currently we are equipped with 9 fully digital screens. Anytime were are showing a digital presentation of a movie we will post it on our website and it will be put on all of our flyers and press releases.

I think my credit card might have been overcharged. What do I do?

If you feel that you may have been overcharged then please send us a copy of your statement with everything else blanked out except the charges in question by email (info@movies-at.ie), fax (01-291 6831) or post to: Movies@ Cinemas Dundrum Town Centre Dundrum Dublin 14 and we will contact you immediately. For obvious security reasons we cannot refund disputed transactions without proof that you have been overcharged. No correspondence will be entered into if you do not follow the correct procedures.

What are the charges to the 1520 number?

Calls to 1520 880 333 are charged at 15 cents per minute from an Eircom landline, calls from mobiles and other providers may vary.
Average call length three minutes. Customer care helpline 012480007. Service provided by www.TelephoneticsVIP.co.uk